We accept multiple forms of payment with the exception of cash.<a href="https://www.propertypal.com/waystopay">Click here</a> to find all the details on how to pay your invoices.

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To cancel or transfer your Domain hosting, please complete the form below letting us know the Domain you would like cancelled and also the cancellation reason in the comments.

Occasionally an agent will add a property twice by mistake! &nbsp;If the agent then archives this incorrect listing, they think this is the end of the matter and they will not be charged for it. &nbsp;Unfortunately that is not the way our system works! &nbsp;If you have made an error, please submit a form below as soon as possible, and we will remove the property so that you are only charged for the live listing.If, when you receive your invoice, you find that one of your staff has mistakenly listed a property twice, please let us know and we will arrange a credit for the incorrect listing. &nbsp;Our contact details are <a href="mailto:help@propertypal.com">help@propertypal.com</a>.NB: Please mention the Property Address &amp; Invoice Number&nbsp; in the comments.&nbsp;&nbsp;

If you have ordered a Featured Property in advance, and this has not started yet, please contact us by submitting a form below.NB: Please mention the Property Address, Date Property was Sale Agreed / Withdrawn &amp; Featured Period Start Date&nbsp; in the comments.&nbsp;

We are sorry to see you leave us! &nbsp;Please contact us by submitting a form below and we will be able to edit / refund you for any complete months remaining on your hosting.&nbsp;&nbsp;

To access any of your invoices for property listings only, please follow the steps below:1. Log into your PropertyPal.com account.2. In the My Account page, you will see various options as per the screenshot below:<img src="/media/view_invoice_01_2_9a1eeffbaa/view_invoice_01_2_9a1eeffbaa.png" alt="view_invoice_-_01-2.png" srcset="/media/thumbnail_view_invoice_01_2_9a1eeffbaa/thumbnail_view_invoice_01_2_9a1eeffbaa.png 148w,/media/small_view_invoice_01_2_9a1eeffbaa/small_view_invoice_01_2_9a1eeffbaa.png 475w,/media/medium_view_invoice_01_2_9a1eeffbaa/medium_view_invoice_01_2_9a1eeffbaa.png 712w,/media/large_view_invoice_01_2_9a1eeffbaa/large_view_invoice_01_2_9a1eeffbaa.png 950w," sizes="100vw">3. &nbsp;Click onto the “View monthly invoices” button in the Invoices option. &nbsp;You will be taken to the page below, where you can download the invoice you need by clicking the relevant Download PDF button.Please note that this tutorial is for property listings only. &nbsp;If you require a copy invoice for any of our other services, eg website, domain hosting, etc, please submit a form and we will forward the copy invoices required.

If you require an invoice copy for any of our services other than property listings, e.g. domain hosting, email hosting, website build, etc, please contact us by submitting a form with the details and we will forward you the invoices you require( please mention the Invoice Number or Date under the comments )&nbsp;&nbsp;

If you require a statement of account, please contact us by submitting a form with the details and we will forward you the information you require.

To set up a Direct Debit please contact us on <a href="mailto:help@propertypal.com">help@propertypal.com</a> and we will provide you with a link. &nbsp;When you receive the link, please click on it and complete the short form. &nbsp;This will set up your Direct Debit.How long does the process take? The direct debit will be set up as soon as you complete the form and usually takes around 3 days to be fully completed.What if I have bills outstanding how do I pay them? You can either pay the outstanding bills by another payment method until the Direct Debit is active or if you advise us we can collect any outstanding amounts by Direct Debit once it is set up. It is entirely your choice.&nbsp;

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